A few months previously I sold a roll of 4-metre wide sheet vinyl to a customer that asked, “Do you think I could lay this myself?”
“That is not a problem,” I told him.
He then asked me, “do you have any tips on how to go about it”. “Tips?” I asked. “I can give you instructions that will have you laying it in no time”.
I have always believed that most people can achieve anything they attempt. Providing they take small, simple steps. And that each small step achieves success.
I also understood from my past experiences that I knew all the small steps he required. And that I fully understood that minor failures cause the most significant setbacks.
I promptly dedicated an hour to this customer. He wanted to buy the vinyl. I wanted to sell. But he had nagging doubts that he could lay the vinyl successfully.
I had the know-how and experience to shatter those doubts.
I a very short time I arranged it so that this customer was cutting small off-cuts of sheet vinyl against the shed walls Successfully,
Success breeds confidence. I showed him all the elementary tools he would require, and the sale was made. He left feeling completely capable.
He returned to see me about a week later and told me that it went down brilliantly “looks like a professional laid it”.